What is our return policy?
Returns postmarked within 10 days from delivery qualify for free return shipping. Return up to 30 days from your delivery date with only a $7 return fee- we'll just deduct it from your refund.
- Return packages must be postmarked within the 30 days following delivery. Return packages postmarked after this time frame may be subject to denial and sent back to you.
- Return packages postmarked within the first 10 days following the delivery date, will qualify for free return shipping. Return packages postmarked after the first 10 days from delivery will have a $7 fee deducted from the refund amount.
- Returns must be received in new condition; unworn, unwashed, and with the hygienic liner and tags intact.
- Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial and sent back to you.
- Items sold as sets must be returned with the correct sizes, as sold.
- If received damaged, items will be shipped back and subject to additional shipping costs.
- Final Sale items cannot be returned for a refund.
- Gift cards cannot be returned or refunded.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We recommend all shipments sent back to our fulfillment center are done so via a traceable carrier such as USPS, UPS, FedEx, or DHL. We are not responsible for packages not received if sent via a non-traceable carrier.
- We do not accept C.O.D. parcel
- If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Hoodie Dealer reserves the right to limit service to customers that show excessive return activity.
Can I combine returns from different orders?
Yes. To save on shipping, time, and packaging materials, you can return items from multiple orders as long as you include the corresponding order numbers for each item inside the package. You will need to print out the return form for each order online or write each order number on a slip of paper and include them inside your return package. Packages received without proper order identification may result in longer than estimated processing times.
What happens if I refuse a package or it is undeliverable?
We want to sort out any issues with your order right away. Every order will be provided with the tracking number. We do not take any responsibilities for third company shipping issues.
What if I return a non-Hoodie Dealer item?
Hoodie Dealer is not responsible for personal or non-Hoodie Dealer items returned to our warehouse. We recommend carefully packaging your return and ensuring you are only returning Hoodie Dealer products.
Will my promo code be deducted from my refund?
Promotional value is subject to adjustment. For promotions with a minimum required spend, promotional savings will be deducted from refunds if a cancellation or return causes your order subtotal to drop below the required spend.
When I receive my refund?
Upon receipt of your merchandise, please allow up to five (5) business days for your return to process should your merchandise be within our return policy conditions. Please note, due to differing financial institutions, it may take additional time for your refund to be reflected in your bank account. Typical refund processing time is 3-5 business days after your return has been processed.
Do you provide return labels to Alaska, Hawaii, US territories or APO/FPO addresses?
We do not provide return label to Alaska, Hawaii, US territories or APO/FPO
How do I make a return?
Login to your account with your email and order number or account information! Follow the steps to initiate your return and retrieve your return label within 30 days of delivery.
Once you have your label, remove all previous shipping labels or information from your return packaging. Print out your Lulus return label and attach to your package. Drop it off with the shipping carrier referenced on your return label, either being USPS or UPS. To avoid returns lost in transit, please drop your return off with the correct carrier. We recommend keeping your shipping receipts until your return is refunded.
Due to high demand and popularity, we do not offer exchange. If you would like a new size or new item, you will need to place a new order for that item and submit a return/refund for the original item.